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rated 5.0/5.0

Deliver exceptional customer service with Salesforce Service Cloud implementation

We implement Service Cloud to centralize all your channels into a single agent console, automate ticket routing, and deliver a flawless salesforce service cloud implementation for your support experience.

completed successfully

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Is your customer service overwhelmed by requests?

Customer tickets scattered across email, chat, and phone
Resolution times too long, with no defined SLAs
Support agents without a unified view of customer history
No self-service or knowledge base in place
Declining customer satisfaction with no metrics to act on

Result: frustrated customers, rising churn rates, and a support team burning out without the right tools.

Deploy Service Cloud for world-class customer support

Service Cloud centralizes all your channels into a single console, giving your agents the tools to resolve faster, automate routing, and measure satisfaction at every interaction. Discover the top salesforce service cloud alternatives and why leading teams choose this platform.

Unified agent console

Email, chat, phone, and social media centralized with complete customer history and 360° view.

Intelligent routing

Automated ticket assignment by skill, priority, and agent availability.

Measured satisfaction

CSAT, NPS, and resolution times tracked in real time to identify and fix friction points.

Deploy Service Cloud — three plans

SUPPORT

Salesforce Support

Ongoing maintenance and support

$2,000/mo

Dedicated Salesforce Expert

Scale your Salesforce

$3,500/mo

Ideal for companies looking to scale their Salesforce without hiring.

PROJECT

Salesforce Project

Implementation or overhaul

Starting at $4,000

No commitment · Actionable recommendations · Fast response

A Service Cloud configured for performance structured and fast

Salesforce Audit

We identify bottlenecks, lead leakage, and quick wins.

Structuring

We set up a clear pipeline, tailored to your sales cycle.

Automation

Follow-ups, tasks, assignments: Salesforce works for you.

Management & Reporting

Dashboards, KPIs, and continuous optimization.

A proven process across dozens of Salesforce projects.

They improved their customer support with Service Cloud

rated 5.0/5.0

Nabil is an expert in his field. Professional, with outstanding interpersonal skills. He integrates seamlessly with project teams. A highly valuable team member — motivated, proactive, meeting deadlines with quality work. Expert at CRM level (audit, configuration, customization, development...).

Nabil was on my team for over a year. He significantly contributed to the successful Salesforce deployment at TF1 Group. His skills are rock-solid and his product knowledge is remarkable. Equally comfortable on the technical side and in his relationship with users — a versatile and reliable Salesforce expert.

Nabil is an outstanding expert architect who masters the Salesforce platform end-to-end. Great professionalism and dedication. Highest quality deliverables. I highly recommend him.

I had the pleasure of welcoming Nabil to my CRM team. Nabil quickly became indispensable to the project team. Equally comfortable technically and functionally — it's a real pleasure to work with him. His skills are undeniable and he quickly established himself as a key reference on the platform.

I had the pleasure of working with Nabil for two years on our Salesforce CRM evolution project. Nabil demonstrated great autonomy, quickly taking ownership of complex configuration and development challenges. His deep Salesforce knowledge and structured, results-driven approach were key assets to our project.

I had the opportunity to work with Nabil as a Senior Dev / Salesforce CRM Consultant. He quickly grasps business challenges, always proposes simple and effective solutions, and excels at making technical topics accessible to business teams. Reliable, educational, and results-oriented — I strongly recommend him.

No commitment. Because
results speak for themselves.

Service Cloud unlocks its full potential combined with Sales Cloud for a unified customer view. A Salesforce audit identifies optimization opportunities. Automate engagement with Marketing Cloud.

FAQ

Service Cloud with Kelogy — salesforce service cloud implementation partners you can trust

What is Service Cloud?

Service Cloud is Salesforce’s customer service solution: ticket management, knowledge base, chat, telephony, and SLAs.

Can Service Cloud connect to our existing channels?

Yes. Email, chat, phone, WhatsApp, social media — all centralized in a single agent console.

How long does deployment take?

4 to 10 weeks depending on the number of channels and workflow complexity. MVP possible in 3 weeks.

Do you train support agents?

Yes. Full training on the agent console, macros, knowledge articles, and escalation workflows.

Does Service Cloud include a customer portal?

Yes. Experience Cloud lets you create a self-service portal where your customers submit and track their requests.

What impact on customer satisfaction?

Our clients measure on average +35% CSAT and -40% resolution time after deployment.

Improve your support with Service Cloud

Free consultation to diagnose your customer service and define deployment priorities.